Cancellation policy

The reasons for our Cancellation and Late Attendance policy are to ensure that our services are provided equally and fairly to all of our clients who need them.
 
Unfortunately, if you do not show up for your appointment without giving adequate notice to us, you are taking away the opportunity for another of our clients to fill in your spot. Furthermore, this prohibits the clinician to find a new client in that time interval leading to financial loss.  More importantly it impedes your therapeutic progress and wellbeing.
 
We understand that from time to time things can go wrong that are beyond the control of our clients and in such circumstances of emergencies and extenuating circumstances, we will endeavour to respond to your situation as quickly and fairly as possible, provided that you grant us as much notice as possible.
 
Participants are entitled to cancel appointments under the following conditions: 
1. Cancellation by Meaning Matters Psychology 
Someone Health reserves the right to cancel, postpone, re-schedule events or change venues or substitute Service Providers at its discretion. Generally, these possibilities would occur due to unavailability or unforeseen circumstances. In these circumstances no fees are payable.
 
2. Cancellation by client
The client is entitled to cancel a confirmed event booking under the following terms:
a) All requests for refunds for late cancellations must be made in writing.
b) Where cancellation requests are approved, the following terms apply:
        (i) Cancellations given 24 hours or more prior to the event are free of charge and do not incur any fees
        (ii) Cancellations given less than 24 hours prior to the event are subject to a 70% of full fee, late cancellation fee charged to the Payment Method provided. Likewise, whereby the client has not attended an enrolled booking (no show) the full amount will be charged to the client’s Payment Method.

3. Late Appointments 
a) The client will be sent reminder messages by text message and/or by email in advance of their appointment.
b) In the event that the client is late to the enrolled appointment, the Service Provider will wait for twenty (20) minutes before considering the appointment to have been forfeited by the client and the policy for Cancellations Given less than 24 Hours prior to the event in subclause (2)(b)(ii) above will apply. 
c) In the event that the client arrives for their appointment within the initial twenty (20) minutes from the start of the appointment, the entire duration of the appointment will be shortened by the amount of time the client was late.
d) The Service Provider responsible for the appointment may, at their sole discretion, determine whether to wait for a period longer than twenty (20) minutes from the start of the appointment and whether to run the session to its full duration.
e) Please contact and inform Meaning Matters Psychology when you experiencing technical difficulties to join the telehealth videocall, to assist with find alternative ways to engage in the session and prevent penalty fees.
 
The client agrees to indemnify and keep indemnified Meaning Matters Psychology and all of its associated Service Providers against all claims, loss, damage, injury, objections or litigation arising from cancellations made under these Terms & Conditions.